monkey88 Privacy Policy

1. Data Controller

monkey88 ("we", "us", "the Platform") is the data controller responsible for personal data collected through the monkey88.one website and related services. As data controller, monkey88 determines the purposes and means by which your personal data is processed.

If you have any questions about how your data is handled, or wish to exercise your data rights, you may contact our designated data privacy contact at: [email protected]. We aim to respond to all data-related enquiries within fourteen (14) business days.

2. Personal Data We Collect

monkey88 collects personal data that you provide directly, data generated through your use of the platform, and data received from third-party service providers. The categories of personal data we process are set out below.

monkey88 does not collect sensitive personal data (such as health data, ethnicity, or religious beliefs) except where directly relevant to responsible gaming assessment, and only with your explicit consent.

3. Purpose of Processing & Legal Basis

monkey88 processes your personal data only where a lawful basis exists for doing so. The primary purposes for which we process personal data and the corresponding legal basis are as follows:

• Account creation and management — necessary for the performance of the contract between you and monkey88.
• Processing deposits and withdrawals — necessary for contract performance and compliance with financial regulations.
• Identity verification (KYC) and age verification — necessary for compliance with legal obligations, including the requirement that all players be aged 21 or above.
• Anti-money laundering (AML) monitoring — necessary for compliance with applicable AML regulations and legal obligations.
• Fraud prevention and platform security — necessary for our legitimate interests in protecting the platform and its players.
• Responsible gaming monitoring — necessary for our legitimate interests and, where applicable, compliance with gaming regulatory requirements.
• Customer support — necessary for contract performance and our legitimate interests in providing quality service.
• Marketing communications — based on your consent, where you have opted in to receive promotional communications from monkey88. You may withdraw consent at any time.
• Platform analytics and improvement — based on our legitimate interests in understanding how players use the platform to improve the user experience.

4. Data Sharing & Third Parties

monkey88 does not sell your personal data to any third party. We share your data only where necessary, with the following categories of recipients and under appropriate data processing agreements:

• Payment processors — such as Touch n Go eWallet, DuitNow, Boost, and banking partners — for the purpose of processing your financial transactions. These processors receive only the data necessary to execute and verify transactions.
• Identity verification providers — third-party KYC service providers used to verify your identity and age in compliance with our legal obligations.
• Game software providers — including live dealer studios and slot providers, who receive session data necessary to deliver games and resolve disputes.
• Fraud detection and AML services — providers that help us identify suspicious activity and comply with anti-money laundering obligations.
• Regulatory authorities — where we are required by law or gaming regulation to disclose player data to competent authorities.
• Legal advisers and auditors — where required for legal compliance, dispute resolution, or financial audit purposes.

5. Data Retention

monkey88 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with financial and AML regulatory requirements.
• Transaction and financial records — retained for a minimum of seven (7) years to comply with applicable financial record-keeping obligations.
• Gameplay and session data — retained for a period of two (2) years from the date of the relevant session, or longer where required for dispute resolution.
• Communications and support records — retained for two (2) years from the date of the interaction.
• Marketing consent records — retained until consent is withdrawn and for a short period thereafter as evidence of prior consent.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised.

6. Security Measures

monkey88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and monkey88 servers.
• Encryption of stored sensitive data, including passwords (stored as salted hashes, never in plain text).
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.
• Two-factor authentication (2FA) available for all player accounts and mandatory for administrative access.
• Automatic session timeout and anomaly detection on login activity.

While monkey88 takes data security seriously and applies industry-standard protections, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your monkey88 account credentials.

7. Cookies & Tracking Technologies

monkey88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit monkey88.one. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session management cookies and security cookies. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, login state, and display preferences to improve your experience on subsequent visits.
• Analytics Cookies: Used to understand how players navigate and use the monkey88 platform — page views, session duration, game selection patterns. Data collected is aggregated and anonymised where possible.
• Security Cookies: Support fraud detection and login anomaly identification.

monkey88 does not use advertising cookies or share cookie data with advertising networks. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will affect platform functionality.

8. Your Data Rights

Subject to applicable data protection laws, you have the following rights in respect of your personal data held by monkey88:

• Right of Access: You may request a copy of the personal data monkey88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where retention is no longer legally required or justified. Note that certain data must be retained for regulatory compliance and cannot be deleted on request.
• Right to Restriction: You may request that processing of your data be restricted in certain circumstances, for example while a dispute is under review.
• Right to Data Portability: You may request that your data be provided in a structured, machine-readable format for transfer to another service where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Objection to direct marketing will be honoured immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact monkey88 at [email protected]. Requests will be acknowledged within five (5) business days and fulfilled within fourteen (14) business days, subject to identity verification.

9. Minors

The monkey88 platform is strictly for adults aged 21 years and above. monkey88 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during registration and may be repeated at any time.

If monkey88 determines that an account has been registered by or used by a person under 21, the account will be closed immediately, any balance forfeited, and relevant data retained only as necessary for compliance purposes. If you believe that a minor has accessed or registered on the monkey88 platform, please contact us immediately at [email protected].

10. International Data Transfers

monkey88 operates primarily for Malaysian players and stores data on servers within appropriate jurisdictions. Where personal data is transferred to third-party service providers located outside Malaysia — for example, international game software providers or KYC verification services — such transfers are conducted only where adequate data protection safeguards are in place, including standard contractual clauses or equivalent mechanisms.

monkey88 does not transfer personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.

11. Changes to This Privacy Policy

monkey88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. Material changes will be communicated to registered players via email and/or a prominent notice on the platform prior to taking effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of the monkey88 platform after a revision becomes effective constitutes your acceptance of the updated Policy.

12. Contact & Data Enquiries

For all data privacy enquiries, access requests, or concerns about how monkey88 processes your personal data, please contact us at:

Email: [email protected]

For questions about platform usage, bonuses, or account issues, visit our FAQ page. For responsible gaming support, visit our Responsible Gaming page.